Vicki Staeger knew she’d chosen the right builder when a young electrician
cut a gaping hole in the custom-made, seamless kitchen countertop in the split
ranch she and her husband, Alan, were building in Muskego.
The house was close to completion, but local building codes demanded an
additional outlet under the breakfast bar. When the electrician made an opening
in the side of the cabinetry to run wire, his saw went astray, cutting through
the sweeping two-level countertop.
The workman apologized profusely. The builder, Wolter Bros. of New Berlin,
rushed to remedy the mistake, replacing the damaged countertop in just five
days.
With that kind of action, it doesn’t take long for Staeger to sum up her
homebuilding experience: “It was wonderful,” says the 55-year-old retiree. “If I
was younger, I wouldn’t hesitate to build again.”
Wonderful isn’t even in the realm of describing what Carole and Dave Jambretz
experienced.
On a walk through her Hartland ranch home, Carole Jambretz points to spots in
the ceiling where nails are popping out of the drywall – after twice having been
repaired. She bristles at the memory of having the wrong windows installed the
first time – she wanted wood, got vinyl and had to prevail on Southeastern
Builders to replace them, she says. And she fumes at the crack in the basement
where water seeps in during bad weather.
Those problems form only the beginning of a list of complaints the Jambretzes
have with the outcome of their building project. By this summer, four years
after they moved in, they still hadn’t paid a $400 balance on their bill, even
after the builder took them to Small Claims Court in Waukesha County. And they
say they’ll hang on to the money until they’re satisfied that the job is done.
“I’d love to build again,” says Carole. “But I’m probably scared.”
The Staegers aren’t alone in their enthusiasm for Wolter Bros. The New Berlin
homebuilder wound up with the best score of more than 20 builders in a
first-ever survey of homebuilding customers conducted by Milwaukee Magazine.
And for the Jambretzes, misery has company: Southeastern Builders had the
next-to-lowest score.
We undertook the survey last spring to give readers guidance in an industry
that has been booming in southeastern Wisconsin. Since 1990, some 32,000 new
single-family homes have been built in the four-county Milwaukee area – the
biggest new-housing boom since World War II. Amid a huge bubble of demand, farms
surrounding Milwaukee have sprouted subdivisions as if they were just one more
crop in rotation.
Moving into them are people like Beth and Jim Daleo. Beth is a teacher, Jim
works in the insurance services department at Bank One and the couple have one
child. Already homeowners, the couple decided several years ago they were ready
to move up, but neither was satisfied with the offerings of the existing home
market. The couple concluded that “we could get a new home for a pretty
reasonable price,” Beth says, especially if they decided to forego landscaping
in the initial package and add that over time.
The couple went to the area’s largest homebuilder, Waukesha-based Bielinski
Bros. They scouted the company as best they could. “They’ve been around a long
time,” says Jim Daleo, who even checked on resale prices of Bielinski homes.
Four years after moving into their $100,000 home, they’re satisfied.
Still, Jim Daleo says, the couple found an information vacuum as they made
their selection. One builder they seriously considered but opted not to hire
wound up in difficulties because it couldn’t keep up with its workload just a
few months after the Daleo’s home broke ground. The company later left the
Milwaukee-area market and the Daleos felt lucky they hadn’t chosen the firm. “We
wouldn’t have had any way to know that ahead of time,” says Jim Daleo.
It’s a complaint echoed by people who’ve bought newly built homes throughout
the Milwaukee area. To help fill the information gap, Milwaukee Magazine sent
questionnaires last spring to more than 1,500 people in Milwaukee, Ozaukee,
Washington, Waukesha, Racine and Kenosha counties who built homes in 1995, using
data provided by Amerifax Data Corp. in Germantown. Survey participants were
asked to rate their builders on everything from responsiveness to problems that
arose during construction to service after the closing (see “How We Did It,”
below).
From the survey results, the magazine developed a score for each builder.
While not a scientifically precise study, the results were nonetheless revealing
(see chart, below).
For instance, the area’s largest single-home builder, Bielinski, has endured
bad press in the last year because of problems with defective siding on some of
the company’s homes. But the collective judgment of Bielinski customers who
responded to Milwaukee Magazine’s survey is far more generous toward the
company, which last year built 300 homes in the six-county area.
Other builders didn’t fare as well. The area’s second-largest, Kaerek
Builders Inc., scored fourth from the bottom, for instance, and Kaerek built
nearly 200 homes in the six-county area last year.
When homebuyers felt wronged, they weren’t hesitant to let us know. Kaerek
customer Joel Bragg of Waterford added two and a half handwritten pages to his
survey, recounting repeated problems with basement plumbing that he says all
traced back to the roughing crew’s failure to put in a basement toilet as was
called for in the design. All building projects appoint a project manager – a
so-called expediter – who’s supposed to sort out and head off such problems;
Bragg says he found his “impossible to get into contact with during the building
process.”
A builder’s size was no predictor of satisfaction, however. Large and small
builders alike fell all along the spectrum of satisfaction measured by our
survey.
Indeed, in the case of Kettle Creek Homes and its parent company, Kings Way
Homes, the survey found sharply divergent opinions among consumers. Kings Way
positions itself up-market, building homes priced at $150,000 to $350,000 or so.
Its Kettle Creek division, however, prices its work more modestly, at $110,000
to $155,000. In Milwaukee Magazine’s survey, however, Kettle Creek’s customers
were more consistently satisfied than the more upscale customers of the parent
company: Kettle Creek received a total score of 50.85 out of a possible 60
points, compared with Kings Way’s 44.42.
One possible reason is that Kings Way’s higher price points may create higher
expectations among buyers. Even if that’s so, however, Kings Way customers ran
to both extremes. One customer reports in his survey response that four years
after moving in, some of his post-construction repair work – the so-called punch
list in homebuilding jargon – remained undone. Yet another offered a sharply
contrasting assessment, saying that Kings Way was one of just two builders “that
had quality throughout [their] homes.”
The current homebuilding boom hasn’t been equaled since the early 1950s, when
returning GIs and 15 years’ worth of pent-up demand fueled a surge that covered
Milwaukee’s South and Northwest sides with tiny Cape Cod and ranch-style homes.
But that was a different era – simpler homes, fewer choices, more houses built
off the rack. “The model itself was pretty standard. There wasn’t too much
choice there except in selection of colors,” recalls Abe Chudnow, who, with his
brother, Joe, built some 300 homes a year in Milwaukee and surrounding
communities during that earlier era. Demands were simpler then. “The old idea
was you want a place for your kids to have a yard to go out and play.”
What’s different today has been the way builders “pushed the marketing
envelope,” says Mike Fabishak, who until last fall headed the Metropolitan
Builders Association of Greater Milwaukee (MBA) for a dozen years. Home designs
went beyond simply a place to eat and sleep, adding entertainment rooms, home
offices, even an occasional exercise room. Building instead of buying an
existing home became a reasonable option, even for first-time homeowners.
As with so many other cultural and economic trends, you can blame – or credit
– the baby boomers. “Baby boomers are more susceptible to trying things that
their parents didn’t,” says Fabishak. Not to mention they’re more affluent,
aided by dual incomes, and at the same time less willing to defer gratification.
“The baby boomers are a generation who wants to do it now,” says the 46-year-old
Fabishak. “They’re not waiting for retirement.”
What do homebuyers want? Good workmanship is important, but Milwaukee
Magazine’s survey shows other factors score just as high – and perhaps higher.
Otherwise satisfactory builders lost favor with customers if they didn’t respond
quickly to problems that arose. And customers were more than willing to make
allowances for builders who made mistakes, so long as they rectified them.
That’s what Dean Roder and his wife, Ellen Lang, got when they hired Lemel
Homes to build a two-story house in Franklin. “Two windows were put in the wrong
place,” says Roder. “My wife, fortunately, noticed that and called them. Presto
– it was changed. We went into it expecting there were going to be some
problems, and part of what we were expecting is that they would respond to them
without any coercion. And they did.”
A personal touch also makes a difference. Roder appreciated that Joe Lemel
himself, the company’s president, came out to their lot and worked with them to
adjust the design to take full advantage of their backyard view of a local
nature preserve.
Wolter Bros.’ customers cited the company’s policy of conducting regular
walk-throughs with them during construction to bring them up to date on
progress.
Jim and Beth Daleo believe part of their own success with their Bielinski
home resulted from their easygoing approach with the project. The couple opted
for few fundamental changes, although to fit the lot, the plan was built in
mirror image to its normal design. By otherwise sticking close to the standard
design, Beth Daleo reasons, they made sure the people working on the house were
doing what they knew best.
And, probably to no one’s surprise, patience with customers also is an asset.
Mary Cleveland knows full well that she’s not an easy customer to please – and
she doesn’t apologize for it. “I’m a very particular person who asks a lot of
questions to begin with,” says Cleveland, who built with Kettle Creek Homes. She
credits Kettle Creek with taking her questions and generally fussy nature in
stride when the company built the Germantown salt-box she and her husband now
share with two children – soon to be three. Despite her exacting standards, “We
were absolutely thrilled with the building experience,” says Cleveland.
Just how a builder responds during the selection process can speak volumes.
Cindylee Mooney and her husband picked Bielinski after she spent two years
scouting model homes and quizzing builders about their offerings. “A lot of the
builders didn’t even want to deal with the questions until you signed the
contract,” says Mooney. That sort of stonewalling helped her narrow the list
considerably. But she says she didn’t find that reaction at Bielinski, where
management “was very willing to sit down and talk with me and go over things.”
But perhaps no two customers in our survey had such contrasting experiences
with the same builder as John Ferrito and Joy McCardle.
Both built with Allan Builders Inc. Allan “did an exceptional job,” Ferrito
wrote in his survey. “I had heard so many horror stories about building, but
these guys made it simple. I wouldn’t build a home any other way!”
McCardle would. What she describes is indeed a building horror story. “This
has been the worst nightmare for us,” McCardle wrote in her survey, describing a
basement “built at least two feet into the water table.” The builder, she
observes, has denied wrongdoing. The matter is now in arbitration.
The current building boom shows no signs of abating. So far this year,
builders are on pace to beat last year’s total – 3,652 – by 10 percent, says
Matt Maroney, associate executive director the MBA. Amid that sort of frenzy,
consumers will likely face an even more dizzying array of choices and
intoxicating blandishments as new builders attempt to enter the market and
established ones seek to grow larger. That’s all the more reason to take your
time and do your homework as you make a selection. We hope this guide can get
you started.
How We Did It
Who better to ask about builders than the people who live in the houses they
built?
That was the premise of Milwaukee Magazine’s first-ever survey of
Milwaukeeans who have recently had a home built.
The magazine’s survey questions were developed after consulting with builders
around the country, other experts who work closely with the homebuilding
industry and people who had had one or more homes built themselves.
We then obtained a list of all people who had homes built in 1995 in the
six-county Milwaukee area and last spring sent each one a survey. The list was
compiled at our request by Amerifax Data Corp., a Germantown firm that tracks
the building industry and sells data to builders and consumers. We chose 1995 in
order to ensure that survey recipients had lived in their homes long enough to
observe defects that might emerge after construction and so they could comment
on builders’ responses to those defects. The list was narrowed to exclude homes
built on speculation. Since the aim was to give readers guidance on the current
homebuilding industry, we excluded contractors who had gone out of business by
1998.
While Amerifax has traditionally sold its data to builders and related
industries, the firm is now offering data in various forms to consumers. Among
its principal offerings are regularly updated lists that indicate which
subdivisions lots are available and offer some guidance about the
characteristics of existing homes in those neighborhoods. The firm also has
established a Web site (www.newhomesupport.com) that will provide similar
information to Internet-surfing homebuyers, says Bob Snow, who operates
Amerifax.
When surveys came back as undeliverable, we attempted to correct addresses
and resend. We also sent a second copy of the survey to every homeowner who had
not responded to the first survey within three weeks.
From of a total of 1,543 surveys, we received back 342 usable surveys. Those
who responded were customers of a total of 36 builders.
By their nature, mail surveys receive fewer responses than other forms of
polling, such as phone surveys. Even so, our response rate – 22 percent – “is
not unusual,” says Peter Maier of the University of Wisconsin-Milwaukee Center
for Urban Research Initiatives.
Further, we excluded from our calculations builders who were represented by
fewer than five surveys. While that number – and any cutoff number – is by
nature arbitrary, we felt a minimum of five surveys helped ensure a broader
representation of customers. That exclusion left a total of 21 builders for
consideration.
Survey participants were asked to rate their satisfaction with their builders
on a series of performance criteria, using a six-point scale, with 1
representing least satisfied and 6 most satisfied. We also asked participants to
rate subcontractors, but too few people were able to identify specific
subcontractors, so those answers weren’t used.
We calculated the average rating each builder received on each of 10
questions, then added up the 10 averages for a total score. For example, a
builder whose customers all gave a rating of 6 on each of the 10 criterion would
get a total score of 60. A builder receiving a 1 rating on each criterion would
get a total score of 10.
Of course, any such survey will be limited by subjectivity. The same builders
were rated highly by some customers and poorly by others. Even so, certain
builders were rated with remarkable consistency.
In addition, however, the number of builders rated positively indicates that
the survey was not tilted toward disgruntled customers, notes Maier.
How to Choose a Builder
With so many builders from which to choose, how do you go about picking one
you won’t regret hiring? There’s no sure-fire formula, but in the comments of
satisfied and disappointed homeowners alike, we found some consistent pieces of
advice.
1. Take your time. Don’t rush into a decision – and don’t let yourself be
rushed. Many satisfied homeowners in our survey sold an existing house and lived
in rental property during the homebuilding process.
2. Consider what you want. Are you willing to settle for a builder’s existing
design with few changes? Some homeowners point out that the closer you stick to
what the builder normally does, the more likely that the builder will be able to
deliver good workmanship on time. If you really want to customize, perhaps a
smaller-volume, custom builder will be better suited to your project.
3. Shop around. Satisfied homeowners in most cases visited model homes from
several builders and looked closely at the workmanship. In some cases, they
talked to other customers of the same builders. Ask questions and demand
specific answers about the process, costs – including allowances for features
such as flooring and fixtures – and time frame before you sign a contract. Ask
as well about subcontractors and project managers. Cross off from your short
list any builder who won’t give you answers.
4. Don’t limit yourself. Many homebuilders are also subdivision developers.
But just because you’ve found the perfect lot in one builder’s development
doesn’t always mean you must hire that particular builder. If you want that
builder, fine, but if you don’t, look to a development where you’ll be permitted
to hire the builder of your choice.
5. Get references. Don’t just call on the people whose names builders proffer
– they’re almost guaranteed to be satisfied customers. Ask friends and family
members. Check complaints with the Better Business Bureau. In particular, ask
your references about the builder’s availability during the building process and
the responsiveness to problems. Finally, from your list of two or three
builders, spend a morning reviewing public records in the courthouse of the
county in which those builders do the most business to see if any of them have
been sued by homeowners and why.
6. Get it in writing. Never rely on spoken assurances from the builder’s
sales representative when it comes to what’s included in the project’s base
cost. Make sure every specification and price is included in the written
proposal. (See “When Things Go Wrong,” below.)
7. Visit the site frequently. Make sure you’re heard – but stay out of the
way. Satisfied homeowners in our survey reported they visited their home under
construction several times a week or even daily. That alone isn’t a guarantee of
satisfaction; upset homeowners also frequently reported they had visited often.
But satisfied customers seemed to be able to forge working, collaborative
relationships with their project managers.
Boutique Builders
By its very nature, Milwaukee Magazine’s survey of builders focused almost
exclusively on larger firms. The more homes a builder constructs, the greater
the chance of a homeowner receiving and returning our survey. To ensure
fairness, we left out of consideration builders represented by fewer than five
surveys. Even so, a handful of those small builders received promising responses
from a few who filled out our survey. Here are the builders who rose to the top.
| Name | Total Score | Overall Satisfaction | Price Range | Year Company Formed | No. Surveys Received | Units Built 1995/1998 |
| Horwath & Son | 59.00 | 6.00 | $200-$400,000 | 1989 | 3 | 9/24 |
| Jane Kerwin | 54.32 | 3.50 | $350,000 | 1996 | 2 | 6/5 |
| Deshur | 53.64 | 4.00 | $170,000 | 1948 | 3 | 29/19 |
| Paul Wagner | 53.54 | 5.50 | $200-$225,000 | 1992 | 4 | 12/12 |
| Woodhaven Homes | 52.50 | 5.50 | $250,000 | 1993 | 2 | 6/11 |
| Schmid Bros. | 52.00 | 5.50 | $136-$400,000 | 1954 | 2 | 16/14 |
When Things Go Wrong
The best defense against homebuilding problems is a good contract.
“It’s very, very important to document everything in writing,” says Doug
Rose, an attorney with Blumenfeld Rose & DeJong in Brookfield. The majority
of cases Rose takes are in construction, representing either builders or
homeowners in disputes.
Scott and Cindy Lange know firsthand. When they had a home built on
Milwaukee’s far Northwest Side four years ago, Cindy Lange says the Southeastern
Builders salesman promised her that features she liked in a model – a clover
leaf-shaped master bathroom tub and raised-panel doors on bathroom linen
closets, among others – were included in the base price of about $100,000.
But when the time came to specify their selections, the Langes suddenly found
themselves facing the prospect of extra charges. When she brought up the choices
she thought were standard, she says she was told, “It’s not written in the
contract.”
“We felt betrayed,” says Lange. Fortunately, she kept detailed notes of all
of her conversations with the builder’s representatives. Those, along with the
intervention of a lawyer, saved the Langes some $8,000 the builder tried to add
to their out-of-pocket expenses on the project.
The experience left the Langes frustrated. Although they gave Southeastern
high ratings for quality of materials, value and workmanship, they gave the
company a low score when it came to service during and after the project.
A good contract, says Rose, will specify virtually every detail – from timing
to materials. “If you’re going to have wood molding trim around your windows, is
it oak or maple, is it half-inch thick or an inch thick?” All of that should be
in writing, he says, as well as the firm prices for all such details.
If you’re presented with a contract that lacks details on items you believe
were promised, don’t sign it, advises Rose. Instead, draw up your own addendum
to the contract that includes what you believe you’ve verbally agreed to and
make sure you and the builder sign it. The approach is rarely used but perfectly
proper and potentially effective, says Rose.
“It’s just as binding as the rest of the agreement and it’s just as binding
as the [builder’s] preprinted contract as long as both parties sign it,” says
Rose. And any time you and the builder agree on all but the most minor changes,
the details of the change should be put in writing and signed by both parties.
At the same time, however, there are almost always details that will escape
the contract. And for that reason, says Rose, “you need to have some trust in
your builder and check them out as thoroughly as you can.”
If the relationship completely dissolves and you must fire your builder
midway through the project, one important minefield awaits: As much as you might
want to contact and hire subcontractors directly, doing so could lead to a
lawsuit by the original builder for “interfering with a contract.”
Kenosha dentist Steven Paradise has his own solution for putting more
pressure on builders to perform: License them, just like doctors or dentists. He
speaks from experience, having had a house built only to find one problem after
another: dining room wainscoting that shrank in the winter, leaving unsightly
gaps; extra-wide trim he’d planned for his bathrooms chopped down to a fraction
of its intended size because of faulty measurement. He sued the builder but
lost. Licensing – and the threat of losing a license for major problems – might
insure against such horror stories, believes Paradise.
Certain trades, of course, such as plumbing and electrical work, are already
licensed by the state, and in most communities, building codes require the
hiring of licensed professionals.
But Rose says licensing would likely cause administrative complications. “If
you or I were to go out and help a friend line up a subcontractor, have we just
engaged in the practice of being a general contractor?” And would that fall
under the provisions of a licensing procedure?
One avenue to resolving disputes has been established by the Metropolitan
Builders Association of Greater Milwaukee. Homeowners dissatisfied with some
aspect of their project can appeal to the MBA for arbitration of their dispute.
Rose says that can be an effective solution for some problems, particularly
ones that are not too complex and where there’s not a clear solution in the law.
For contractual disputes, however, a court is often the better alternative
because there, more strict rules of evidence tend to favor the homeowner.
Survey Statistics
Other revelations from Milwaukee Magazine’s homebuilding survey:
More than two-thirds of those who responded – 67 percent – said they would
hire the same builder again.
Eighty percent said this was the first time they had built a home.
Seventy percent chose a lot and then hired a builder. An additional 10
percent reported that their builder helped them find a lot.
Of the 20 percent who said the lot was part of a builder’s package, 58
percent rated their satisfaction with their lot as either 5 or 6 (1 being the
least favorable and 6 the most favorable). Another 26 percent rated their
satisfaction at 4.
Eighty-three percent arranged their own financing. Seventeen percent reported
that the builder provided or directed them to a financing source. Of those 17
percent, almost two-thirds – 64 percent – rated their satisfaction with
financing at either 5 or 6. Another 23 percent rated their satisfaction at 4.
Fewer than 1 percent of the 357 people who answered this question said they
filed a lawsuit against their builder. The same percentage reported they were
contemplating filing suit.
The Builder’s Viewpoint
What peeved many homeowners in Milwaukee Magazine’s survey were builders who
were unavailable to discuss their questions or concerns.
Builder Frank Bielinski sees it from a different perspective. Among his
complaints about customers? “Unnecessary telephone calls or repeated calls,”
says Bielinski, vice president of Waukesha-based Bielinski Bros., the area’s
largest builder.
It’s one thing, Bielinski says, for a customer to call when something is
amiss. His frustration is with customers who call two or three times a day about
the same item. The result is endless rounds of telephone tag.
Expediters usually begin and end their days with telephone calls. But in the
morning, their top priority is often subcontractors, notes Bielinski. “If they
miss him, he’s on somebody else’s job.”
An even greater frustration, however, is customer indecision. Bielinski
doesn’t mind customers wanting to alter model designs or features. But some
customers “never stop making changes,” says Bielinski, all of which must be
passed on to subcontractors. “It really slows things down.”
Still, the Milwaukee market demands customization. So Bielinski urges those
who call to allow 24 hours to hear back from the expediter. Even better, he
suggests, put the concern in writing and fax it to the office. Any changes, he
says, must be in writing since they’re modifying the building contract.
John Atkinson, president of Wolter Bros. in New Berlin, agrees that late
changes can cause the most difficulty because information has to be communicated
to subcontractors. “You send them out information to begin with and then you
override it with this new stuff.” Details can get overlooked that way “and then
you have to go back and redo it.”
Still, he understands why customers sometimes make mid-project changes.
“Blueprints are very nice, but when you go out in the field, the perspective is
different.”
Joe Lemel, president of Lemel Homes Inc. in Glendale, is more troubled by
customers who “are probably not being as open sometimes as we need them to be.”
Disputes can arise, he says, when customers see a problem, assume the builder
already knows about it and don’t raise the issue until it’s too late. “But if we
don’t hear about it, we don’t know that it’s a concern we have to deal with,” he
says.
Lemel’s niche has been to work from a standard set of designs, customizing
each one. This approach involves repeated customer contact. “I kept the company
at the size where I can be involved with everyone we work with.”
And while builders don’t want to talk about it publicly, some admit they do
get an occasional customer from hell who carries unreasonable expectations and
demands they be fulfilled.
“Every builder has one or two a year that make it difficult,” says one. “It
helps you appreciate the other 98 or 99 percent.”
Who Makes the Rules?
In certain subdivisions and communities, building regulations aren’t always
handed down by a local municipality. Increasingly, subdivisions – many of which
are being developed by the builders themselves – have implemented restrictions
that affect the look or style of your new home.
Restrictions commonly forbid parking a vehicle – a boat or motorhome, for
instance – outside for long periods of time. They may require a common design
for fencing and yard lights or put limits on the type of materials used for
siding.
Although our survey didn’t directly ask about restrictions, we did find a
number of homeowners for whom they were an annoyance.
A lawsuit pending in Milwaukee County Circuit Court may test just how far
such restrictions can go. Theodore Kafkas, a Franklin lawyer, is suing Kaerek
Builders, charging, among other things, that he’s being forced to adhere to
restrictions that were put in place after he built and moved into his home. In
his legal papers, Kafkas argues that he should be protected by “grandfather”
rights.
But the issue of restrictions cuts both ways: In Milwaukee Magazine’s survey,
some respondents complained of builders and developments that were too
restrictive, others of builders who were too lax.
“You want things a certain way to protect everyone’s property values,” says
Felicia Froschmayer, who complained that Kettle Creek Homes didn’t consistently
enforce her subdivision’s restrictions.
But Dean Roder says when he built in Franklin in a subdivision owned by
Opportunity Homes, he encountered resistance to aspects of his plan. Roder
suspects that at least some of the objections were really the result of the fact
that he had chosen another builder instead of Opportunity to build his home.
Some objections “clearly were not mentioned in the covenants in any way.”
Roder particularly chafed at Opportunity’s demand that he put fake mullion
grids in his windows. “We didn’t want them,” says Roder. “We ended up having to
buy them and then never put them in. They’re still in a box in the basement.”
View HomeBuilders:
A by-the-score ranking
